Terms & Conditions

All customers on Gurgaongifting.com are governed by the terms and conditions of this site, which is owned by Mynaa Tech Services Pvt Ltd.

Regarding Product/Gift

1. Flower arrangements shown on our website are indicative. We do our best to give a better result than shown. It may be possible that actual arrangement varies due to the availability of flowers and other reasons beyond our control.

2. The Pictures of cakes and other gifts are Indicative. The presentation given on the website may differ from the one actually delivered. The decoration, arrangement and packing may differ but the value of the products delivered will remain the same as ordered.

3. Pictures of all perishable commodities sweets, cakes etc are strictly indicative. It is not possible to deliver the exact same product as shown on the website in case of sweets since they are bought from sweets shops in the local area only. However, Gurgaongifting will strive to deliver the best quality products as available.

4. If ordered flowers/cake/fruits/sweets are not available in the desired city, we shall deliver available best quality flowers/cake/fruits/sweets of equal value.

5. In case of flowers, cakes, fruits & sweets (all being perishable items) if the receiver or any representative is not available at the time of delivery, the order shall be considered as delivered. In such cases, no claim for refund or redelivery will be entertained.

6. Delivery of certain branded items may not be possible or get delayed under certain uncontrollable circumstances such as product not available or discontinued by the manufacturer. In such cases, a similar product, nearest to the description shall be delivered. Confirmation for the same would be taken from the customer for the same through e-mail. However, if there is no response from the customer within 12 hours, it shall be assumed that the customer has agreed to the delivery of the alternate product.

7. The Delivery Confirmation will be sent through email and in no case can it be treated as proof of time of delivery. Confirmation emails or messages might be sent a few hours after the actual delivery.

8. In case of courier items, if no one available at the shipping address at the time of delivery, the order will be considered as delivered. No demand for refund will be considered in such cases.

Fixed Time & Midnight Delivery

1. Gurgaongifting offers Fixed Time and Midnight delivery at some locations at a charge of Rs. 250 for midnight delivery and Rs 150 for Fixed Time delivery. This is available in Metro and selected Tier 1 cities only.

2. In case of Midnight orders, the recipient will be called by our delivery team prior to delivering the order. In case the recipient does not receive the call or refuses to guide the delivery team for directions, Gurgaongifting will take no responsibility for delivery within the promised time slot. No refund request will be entertained in case of Mid-night delivery wherein delivery attempt has been during the Midnight time slot.

3. Courier Items cannot be chosen for Fixed/Midnight delivery.

4. For perishable items like cakes and flowers, we attempt Fix/Midnight delivery of your order only ONCE. In the event the delivery is not executed during the attempt, you shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases:

  1. Wrong shipping/delivery address.
  2. Recipient not available.
  3. Premises locked.
  4. Recipient refusing to accept the delivery

5. In a case of unforeseen circumstances like a natural calamity, national security concerns, bad weather or political disruptions etc, an attempted delivery will be considered as a valid delivery.

6. Fixed Time slot if of 90 minutes. Our endevor will be to deliver the product within this 90 min slot. In case the delivery is delayed by up to 15 mins, a maximum refund of Rs 75 will be given to the customer. In case the delivery is delayed beyond 15 mins and up to 30 mins, a refund of Rs 100 will be applicable. Delivery beyond 30 mins will entitle the customer to a full refund of Rs 150 paid as Fixed Time Delivery Charges. Under all above circumstances, the customer is eligible for a refund of only the Fixed Time Delivery charges paid by him/her. Under no circumstances can the customer refuse delivery of the gift items due to late delivery and claim a full refund for the value of the complete order. In such cases wherein the customer refuses to take delivery, the order will be considered delivered.

7. Mid night Delivery slot is between 11:30 PM to 12:30 AM. The receiver will be called before the delivery is attempted. In case the receiver does not pick up the call, Gurgaongifting does not guarantee delivery within the midnight delivery slot. All such cases will be treated as "Delivey Attempted". In such cases, delivery will be done the next morning. Under no circumstance will request for refund of midnight delivery charges be entertained in such cases. Cancellation requests will also not be entertained.

Orders & Acceptance of Orders

When you make an order, you are making an offer to purchase, and such offer is subject to acceptance of Gurgaongifting. Your receipt of an order confirmation from Gurgaongifting does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Gurgaongifting reserves the right at any time after receipt of your order to accept or decline or cancel your order (in whole or in part) for any reason whatsoever. We may require additional verifications or information before accepting any order. In the event that you are purchasing a gift order, you will be required to accurately provide the gift recipient’s name and shipping address. Your order is not accepted until Gurgaongifting sends you shipping information for the order (or the accepted portion thereof). Notwithstanding the foregoing, you agree that, if Gurgaongifting cancels all or a part of your order, your sole and exclusive remedy is either that (a) Gurgaongifting will issue a credit to your credit/debit card or bank account in the amount charged for the cancelled portion (if your account card has already been charged for the order) or (b) Gurgaongifting will not charge your credit/debit card or bank account for the cancelled portion of the order.

Pricing

All products listed on the Website, their descriptions and their prices are each subject to change. Gurgaongifting reserves the right, at any time, to modify, suspend, or discontinue the sale of any product or services with or without notice. You agree that we will not be liable to you or to any third party for any modification, suspension, or discontinuance of any product or services. In the event a product or service is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or information on such product or services received from Gurgaongiftings suppliers, we shall have the right, prior to the acceptance of any order, to decline or cancel any such orders, whether or not the order has been confirmed and/or you have been charged for such product or service. If you have been already been charged for the order and Gurgaongifting cancels your order, we will issue a credit to your credit/debit card or bank account in the amount of the charge.

Claims

1. If the order is not delivered by Gurgaongifting, we would refund the amount 100%. No claim of any other compensation would be accepted.

2. No claim of whatsoever nature under any circumstances will be tenable other than the claim for 100% refund of payment made. All such claims if any, are to be raised within 24 hours of the delivery.

Delivery Terms

1. Fresh Baked cakes are available only after 10 AM from bakeries. Thus freshly baked cakes can only be delivered after that time. In exceptional cases, you may request to keep the cake prior day in refrigerator & deliver next morning. But we don't advise this.

2.The price quoted on our website is for FREE delivery within main city/town. Delivery out of the main city/town and/or outskirts and to remote areas may attract extra delivery charge between INR 49 to INR 749. Our customer care team will call the customer before processing the orders in such cases.

Cancellation and Refund Policy

All customers are bound by the cancellation and Refund policy as mentioned on the page http://www.gurgaongifting.com/refund-policy

Customers are requested to go through the policy above before placing their orders.

Customer Grievance Redressal

In a case of any dispute, the customer needs to email support@gurgaongifting.com with the complaint. Gurgaongifting Quality team will take up to 48 working hours to respond back to the email. Gurgaongifting does not promise any timeline for dispute resolution.


Valentine Terms and Conditions (In addition to those above)

All Valentine gifts, order from the exclusive valentine pages on our website, are bound by the below terms and conditions:

  1. Valentine Week Package- This package has 8 gifts, of which 5 are courier items. Courier Items are sent through our courier partners and there is no guarantee or commitment for the exact date of delivery for any courier item. Courier items might also be sent together at one go rather than each gift being sent separately. The perishable items like Flowers and cake will be delivered by hand on that particular day itself.
  2. Valentine Combos/Gifts- all Valentine combos will be delivered through our courier partners. Gurgaongifting will try to ensure that these are dispatched well in time to reach before or on your delivery date. However, Gurgaongifting gives no guarantee for timely delivery for any courier item.
  3. If the address is incomplete or mobile number is not verified for Courier items and results in a return of the courier, then Gurgaongifting cannot be held liable and the Order will be considered as Delivered. Kindly provide us correct and complete address along with a mobile number to ensure safe and timely delivery of gifts.
  4. We will not provide Midnight or Fixed Time delivery on 13-14-15 Feb for any items.
  5. Delivery timings for Delivery on 7th Feb and 14th Feb are between 9 am to 9 PM. There is no time commitment for delivery on these two dates but assured delivery of all confirmed orders will be there.
  6. Gurgaongifting reserves the right to change the prices of any gifts on the site at any time without prior notice. Kindly pre-book your Valentine gifts to ensure you get the best deal.